Software Support Analyst - Foresite

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Job Family: Engineering
Updated At: 2017-12-06

ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit www.weatherford.com and connect with Weatherford on LinkedIn, Twitter, YouTube and Facebook.

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

JOB DESCRIPTION

Responsible for day to day SUPPORT OF POP software Users

DUTIES & RESPONSIBILITIES:

Answer phone calls, emails and other channels of communication from customers asking for assistance with product issues.

Help customers with Configuration, usage and administration of their systems

Assist customers with upgrade help including Service Pack and hotfix application

Provide scripting and programming support

Train customers on new product features.

Identify cause of problem reported by debugging VB, C#, XML, SQL, HTML /Scripts if necessary correct them or report them to the developers.

Resolve customer issues related to SCADA, Lift Optimization and Analytics

Exhibit thorough knowledge of Upstream Oil & Gas Optimization Software functionality, configuration and usage

Manage and track escalations to higher support levels and escalations to development team

Manage adherence to SLA commitments and deviations. Use Customer Service Software tools to monitor, prioritize and deliver support services

Participate in software testing during the release cycle.

Support multiple versions of the software

May require occasional travel to the field sites.

Requires participating in 24x7 rotation with other team members to respond to critical system support requests.

Work with the commercial team to manage and distribute licensed software to customers.

Create and distribute activity reports.

Work assignments carried out to the highest quality level.

Perform various other duties as assigned by supervisor within the physical constraints of the job.

QUALIFICATIONS

Required

Excellent debugging /knowledge of VB, SQL, HTML5, JavaScript, PowerShell , TypeScript  and AngularJS

Exposure to Software support

Knowledge of Windows programming environment

Knowledge of Web Security, Authentication and Authorization

Excellent verbal and written communication skills

Ability to calmly manage crisis situations

Ability to plan ahead and organize daily and weekly tasks

Ability to work with minimum supervision

BS Computer Science or Engineering or Information Systems

The physical ability to immediately respond to emergency situations.

Valid Driver’s License

Preferred

Experience in SCADA, Data Analytics, BI

Experience in Oil and Gas Industry

Familiarity with RESTful APIs and web applications

1 years’ experience in a similar role trouble shooting and diagnosing problems with hardware and software

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development.

Weatherford is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

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