OPERATIONS MANAGER - WELL SERVICES

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Location: DOHA,, Qatar
Updated At: 2019-05-16

This job posting is no longer active

JOB DESCRIPTION

DUTIES & RESPONSIBILITIES

Client and Communication

  • Ensures that the organization is optimally suited to identify customer needs and problems, to offer them the most appropriate and cost effective solutions, to deliver the best job execution with outstanding service quality, and to systematically evaluate results obtained to further improve services in accordance with QHSSE, Operational Excellence plans and continuous improvement concepts
  • Actively promotes a Weatherford culture in the area and supports all area initiatives and teams
  • Regularly communicates field performance , support  and quality objectives to Region and Country/Area managment
  • Closely follows-up and reports on competitor's activity and developments in their respective area
  • Conducts regular customer Service Quality Review meetings in conjuction with sales to ensure our services, products and technical support meet their complete satisfaction
  • Vision and  Leadership
    • Promotes an environment of One Weatherford, trust, care and respect built on open two-way communication, empowerment, employee achievement and the use of positive reinforcement and disciplinary action when required
    • Establish and maintain an effective skilled support structure to meet  the needs of the business in the short and longer term, maximizing reliability and quality and minimizing cost exposure

Financial Performance

  • Assists in defining the budgetary requirements based on customer activity plans, and then manages it in the most productive and cost efficient manner
  • Accountable for meeting the area's financial goals through optimum utilization of personnel, equipment and material resources, the set-up of proper control systems and sound expense control
  • Oversees material and supply inventory to ensure effective levels of stock and inventories are kept to a minimum while meeting the area operational requirements and utilization forecast

Safety and Compliance

  • Demonstrate effective Safety leadership at all times to enhance the organisation’s commitment to safety performance  and ensure that Health, Safety, Environment and Quality and Reliability are the responsibility of all employees
  • Regular interaction and communication to Country/Area and Region management of improvement areas and opportunities with respect to the operations
  • Address QHSE and Reliability issues at the time of their identification and implement the appropriate strategies in conjunction with appropriate management matrix that maintain QHSE awareness throughout the workforce

Delivery

  • Organizes personnel, equipment and material resources in the most productive and cost effective way to meet activity demands.
  • Regularly assess the resources and support required to perform a safe and high quality job and ensure strict adherence to Service Quality and Safety Standards
  • Constantly evaluates the safety effectiveness of operations through systematic analysis of near-misses and accidents, to promptly determine their cause and the corrective actions required in terms of personnel awareness/training / equipment standards/maintenance.  Is actively involved in Root Cause Analysis for all incidents affecting safety and service quality in the area.
  • Maintains an in-depth knowledge of Customer's activity plans and local market conditions to help forecast activity trends to assist in the preparation of the business plans
  • Reviews the maintenance of the district's equipment and recommends necessary actions or modifications in accordance with Weatherford standards and policies
  • Fosters and leads for continuous improvement initiatives to ensure that the internal process within the
    • organization meet the needs of the business

Team Building and Mentoring

  • Leads and motivates employees to work to the best of their ability as part of the team through open communications, regular meetings, coaching and counseling, attention to their needs, recognition and rewards for their individual contributions and collective accomplishments
  • Creates an environment of accountability where each employee is held to the same standard of accountability for their actions irregardless of their span of control or scope of responsibility
  • Delegates responsibilities and activities as necessary to enhance the role of every team member
  • Oversees the training of field personnel, trying to maintain the necessary balance between the area's operational requirements and individual development needs
  • Participates in the recruitment process of field employees in order to foster an environment that enables the company to attract and retain a high performing, talented work force

QUALIFICATIONS

SKILLS and KNOWLEDGE

  • Strong leadership and management skills with an ability to balance and prioritize competing interests
  • Proven ability to build/maintain strong relationships both internally and externally
  • Excellent influence and communication skills, both verbally and in writing
  • Ability to accurately assess, solve, implement, and communicate solutions to problems
  • Proven focus on customer service and delivery with an extensive knowledge of oilfield equipment, parts and services
  • Ability to work in high pressure situations, balancing both client and business expectations
  • Range and depth of experience in business management, budget control, people management and safety leadership
  • Previous responsibility for financial results, including a history of managing to result for both productivity and cost efficiency
  • Advance knowledge of Weatherford products and services

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