Customer Service Rep

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Job Family: Customer service
Updated At: 2019-02-13

ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit www.weatherford.com and connect with Weatherford on LinkedInTwitterYouTube and Facebook.

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

 

JOB DESCRIPTION

Responsible for providing customer services through processing routine product and/or services with limited supervision. Prepared equipment/tools for shipping and arrange transportation of goods purchased by both internal and external customers.

DUTIES & RESPONSIBILITIES:

Accept orders from internal and external customers for products and services via the telephone

Arrange and coordinate transportation of equipment/tools to and from shop/suppliers and the customer location or job site some of which may include selecting alternate modes of transportation.

Prepare and distribute purchase orders

Regularly offer additional products or services to fill customer job orders

Maintain proper inventory levels and delivery records.

Physically fill customer orders for equipment/tools by selecting items from shop's inventory and allocate them for shipping.

May dispatch scheduled services personnel to customer job sites

May resolve minor customer disputes by determining the best resolution on quantity, quality, and fit for purpose

May train and develop less experienced CSR’s on WFT product lines, procedures and processes

Know and understand Weatherford Quality Policy and comply with all requirements of the Quality System Manual, Operating and Technical Procedures, and Workplace Instructions.

Must understand and comply with all safety rules and company policies of Weatherford

Work assignments carried out to the highest quality level.

Performs various other duties and activities as assigned by supervisor within the physical constraints of the job.

 

QUALIFICATIONS

Required:

High school diploma or equivalent

Basic computer skills, including Microsoft Office applications

Proficient verbal and written communication skills

SAP/Oracle type experience. 

Knowledgeable of Weatherford's operating policies, procedures, and processes

Must have prior oil and gas industry experience. 

Must be able to work weekends and on an on-call basis

Must be able to lift up to 50 lbs with carrying of up to 50 lbs

Must reside in or near the Schriever, LA area. 

Preferred:

JD Edwards

Knowledge of oil and gas cementing products and services. 

Transportation and Logistics experience.

 

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

 

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