Applications Supervisor JB

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Updated At: 2019-02-15

JOB DESCRIPTION

Strategic business partner accountable for ensuring that quality product and service is delivered to clients through proper planning and maintenance of equipment and processes.  Supports the efforts of operations and maintenance staff and will assist in development and enforcement of policies and standards.   Involved in critical decision making with the product line leadership and in the success of the business.

Client & Communication

  • Engage with sales teams to anticipate inventory requirements and drive supply orders to fulfil demand
  • Provide timely and appropriate information and support to relevant internal customers
  • Liaises with Product/Service Lines to continually improve Weatherford enterprise Document Management solutions for ease of use, accessibility and compliance to OEPS to ensure the business is meeting and/or exceeding customer expectations
  • Build strong and positive relationships with client at various levels
  • Ensure all incoming support requests are logged in Salesforce and handed over to Technical Sales Manager
  • Travel to manufacturing and test site(s), as needed

Vision & Leadership

  • Leads and manages team performance in providing & implementing designs and technological solutions on assigned projects
  • Collaborate with leadership to promote the continual quality improvement strategy of the company to meet strategic business objectives and profitability
  • Set and monitor targets for Key Performance Indicators and define safety and service quality improvement action plans geared to enhance safety, quality & efficiency both at the region, well site and field locations

Finance

Safety & Compliance

Delivery

Team Building & Mentoring

Lead the way on people management to drive a motivated disciplined and productive workforce.  This includes effective staff leadership, performance management by setting objectives and driving appraisals and communication

  • Develop short and long range plans with the country/area leadership to promote and meet the service delivery requirements for the client
  • Manage a portfolio of optimized / new product requests and mapped clients need
  • Assists in defining the budgetary requirements based on qualification / validation activity plans, and then manages it in the most productive and cost efficient manner
  • Drive continuous quality improvement systems across all areas. Fostering an environment where innovation, entrepreneurship and courage are valued and encouraged
  • Insight into overall customer service delivery projects and review with internal stakeholders and client to ensure seamless delivery of services
  • Coordinate movement of equipment and people within the country/area and also be the point of contact when equipment and people are needed from/by other locations
  • Work closely with key stakeholders across the organisation to provide reporting and analysis that will facilitate business improvement and operational efficiency
  • Ensure compliance with safety standards related to mechanical systems, structures and components;
  • Demonstrates creativity, strategic thinking and mature engineering judgment in anticipating and solving engineering problems, determining Clients objectives and requirements
  • Support operations on technical troubleshooting related with hardware/software/procedural management of change.  Support Hazid/Hazop, procedural review and customer training meetings
  • Provide a critical support role in tracking the execution of business plans
  • Responsible for leading and supervising a team of engineers as they develop, test, modify, and create solutions to technical problems
  • Promote teamwork through open communication to ensure correct procedures, policies and documentation requirements are implemented and followed

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