Customer Service Rep II- MPD, UBD, RCD- high pressure valves

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Job Family: Customer service
Updated At: 2018-08-10

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ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit www.weatherford.com and connect with Weatherford on LinkedInTwitterYouTube and Facebook.

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

 

JOB DESCRIPTION

Has responsibility for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Processes routine to moderately complex transactions on-line, researches and resolves routine to moderately complex problems and inquiries and refers difficult problems to more senior representatives. Cross-sell or refer products, account maintenance, report generation, and project work.

DUTIES & RESPONSIBILITIES:

Respond to quote requests from outside and inter-company customers.

Fill out contract, quotation and shipping forms.

Assist with sales of new or additional services.

Arrange for and coordinate transportation of product to customer as required with proper documentation & customer/Weatherford processes (Commercial Invoice, Dispatch Log Sheet, Standard Dispatch Log, Waybill, Delivery Ticket, sales Order, etc…)

Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.

Contact customers via phone or in person and receive orders for products.

Assist to determine charges for product requested.

Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders.

Purchase (within limits) materials in support of orders using processes Quote to Order & Order Request

Continuously expedite and report on Work Order status.  Staging, inspection, updating, verifying & scanning

Maintain and update customer list, price list, etc.

Filing and general support of position

Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.

Must understand and comply with all safety rules and company policies of Weatherford.

Work assignments carried out to the highest quality level.

Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

Closing out customer invoicing.  Return, equipment inspection, capturing rebills, invoicing, DT mark up, communicate with billing center, rectify issues, verify charges & WPTS entry

 

QUALIFICATIONS

Proficient verbal communication skills

General knowledge of products to be sold and purchased

General computer knowledge

Must have basic reading, writing and math skills

Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form

Should be able to work and interact with all levels of personnel

Minimum 3-4+ years related experience with demonstrated competencies.

The physical ability to immediately respond to emergency situations.

Some equipment knowledge for MPD, UBD, RCD & other items such as high pressure valves, spools, unions. 

Availability for on call evenings/weekends time to time (rotation)

Preferred:

JD Edwards

 

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

 

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