Technical Support Specialist - MPD

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Job Family: Engineering
Updated At: 2018-02-19

This job posting is no longer active

ORGANIZATION SUMMARY

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit www.weatherford.com and connect with Weatherford on LinkedIn, Twitter, YouTube and Facebook.

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

JOB DESCRIPTION

To provide first line helpdesk support to our field teams and clients, assisting them with hardware (computers, network, electronic and sensing equipment) and software problems via phone and email / chat.

To perform testing of the suggested/recommended solutions based on troubleshooting and failure analysis results.

The Technical Support Specialist's role is to ensure proper system operations so that field teams can accomplish operational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.

DUTIES & RESPONSIBILITIES:

Provide 1st line technical support; answering support queries via phone, email or chat to support users remotely.

Learn appropriate software and hardware used and supported by the organization.

Apply diagnostic utilities to aid in troubleshooting.

Access software updates, knowledge bases, and frequently asked questions resources to aid in problem resolution.

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Perform post-resolution follow-ups to help requests.

Develop help sheets and knowledge base articles for end users.

Prioritize and schedule problems. Escalate problems (when required) to the appropriately SME.

Test fixes to ensure problem has been adequately resolved.

Carry out in-house system testing

QUALIFICATIONS

Required

Working knowledge of computer hardware and data acquisition devices

Working knowledge of Microsoft based operating systems

Experience with Computer Networks and Networking Equipment, TCP/IP experience

Strong knowledge of the Controls and Automation equipment in Oil & Gas Industry

Extensive application support experience.

SQL Server experience.

Exceptional written and oral communication skills

Exceptional interpersonal skills, listening, and questioning skills.

Strong documentation skills.

Willing to work any shift.

Ability to absorb and retain information quickly and a willingness to learn.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Exceptional customer service orientation

Bachelor’s Degree in computer science or electrical engineering or equivalent experience or equivalent formal military technical training

Two or more years of experience

The physical ability to immediately respond to emergency situations.

Preferred

Knowledge and Experience in the Managed Pressure Drilling and corresponding tools (software and hardware)

Experience with Rig’s Real-Time Data Transfer (WITS/WITSML)

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development.

Weatherford is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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